I cannot say enough about the exceptional care that Jacquie received at Pioneer Lodge. The staff and support team that looked after her needs (and ours) were incredible! The palliative “team” is indeed just that! From the physicians, pharmacists, and nurses all the way to the cleaning staff and volunteers, Jacquie’s needs were met with humour, compassion, dignity, and respect.
Many days (and nights) the staff would sit with the family and hear stories about Jacquie and be a supportive presence. They often stayed after shift to sit with the family. They are exceptional individuals in a predetermined circumstance. The training of staff members to be in a supportive role such as this is monumental and essential as the need for rooms like this hospice room increases and designated beds and staff become short in supply.